Customer Success Manager / Study Club Advisor

Are you passionate about building long-term relationships, driving client success, and delivering real value? Join Spear Education as a Customer Success Manager / Study Club Advisor and take ownership of your client portfolio—guiding dental professionals through every stage of their journey with us.

This is not a transactional customer service role. You’ll be a trusted advisor, a product champion, and a strategic partner, helping dentists get the most out of their membership, reduce churn, and ultimately renew with confidence.

🚀 What You’ll Do

• Be the go-to partner for your clients, developing personalized engagement strategies that align with their goals.

• Ensure members are fully utilizing the Spear ecosystem—from online learning to hands-on workshops and events.

• Promote registration for Spear’s annual Summit and drive event signups throughout the year.

• Identify cross-sell opportunities and generate internal leads by deeply understanding your clients’ needs.

• Proactively manage renewals—before expiration—to maintain strong retention.

• Be an expert in your book of business and why each customer bought in.

✅ What You Bring

• 3+ years of success in account management or full-cycle sales, ideally in a membership-based or subscription model.

• Experience with CRM platforms (bonus if you know HubSpot).

• Confidence working in Microsoft Office Suite (Outlook, Excel, Word).

• Proven ability to hit targets and renew clients.

• Excellent communicator—active listener, persuasive speaker, and clear writer.

• High comfort level with phone-based client communication (85% of the role).

💼 Why Join Spear?

• Be part of a collaborative, mission-driven team improving dental practices nationwide.

• Work in a Remote environment (for candidates outside Greater Phoenix market) or Hybrid (local candidates) - flexibility + in-person collaboration

• Contribute to a growing, innovative company at the forefront of dental education.

• Compensation is $70,000/year plus bonus potential.

🔁 Ready to own your customer journey and make a lasting impact?
Apply now and help us create more successful dental practices—one client at a time.

This position will remain open for applicants to apply until 8/25/2026 or until filled.