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Customer Success Manager (Vancouver Hybrid)

Open 51d posting dated 3 days ago

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity. Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out or visit our Boomi Careers page to learn more.

This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday.

How You'll Make An Impact

Maximize retention and identify growth opportunities with your account portfolio

  • Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support)
  • Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
  • Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
  • Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program

The Experience You Bring:

  • 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account Management focus
  • Experience with Commercial IT organizations
  • Ability to address topics such as business value and total cost of ownership, etc.
  • Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
  • Experience in collaborating with Systems Integrators Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences

Bonus Points If You Have:

  • Experience with cloud and application integration and B2B integrations
  • Excellent business, analytical, problem solving and communication skills (written and verbal)
  • Proven ability to meet and exceed retention targets

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $142,000 - $178,000 CAD annually. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

Boomi strives to create an inclusive and accessible environment for candidates and employees. All employment decisions are based on business needs, job requirements, and individual qualifications.

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Location

  • In which languages are you able to communicate effectively at a professional level, both verbally and in writing? choose any
  • What is your mailing address? (Street address, City, State/Province, Postal/Zip Code, etc)
  • LinkedIn profile optional
  • Please list your most recent Employer here.
  • Do you have a relationship with an existing Boomi employee that would warrant review and approvals from Human Resources? Select all that would apply in the list below or select None. Please note, referrals and acquaintances do not apply in this scenario. choose any
  • When you apply to a job on this site, the personal data contained in your application will be collected by Boomi LP, its subsidiaries and affiliates (“Boomi”) and can be contacted for privacy related matters by emailing privacy@boomi.com. Boomi respects your privacy and will treat your personal information as confidential. We will use and share your personal information as described in our applicant privacy policy where you will also find additional information about your rights as a data subject. When you apply for a job at Boomi, we will ask you to provide us with personal information about yourself, to evaluate your application. If this information is not provided, our ability to consider you as a candidate may be limited. You may also provide us with your personal information that we have not specifically requested (for example, your CV may contain information about your hobbies and social preferences). All information is provided on a voluntary basis and you determine the extent of information that you provide Boomi. Your personal data will be shared with other third parties, including Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Boomi to help manage its recruitment and hiring process on our behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site, as set out in the applicable privacy policy. Greenhouse, Inc. is certified under the Data Privacy Framework to ensure compliance with the GDPR. Before you join our video interview, we perform a plausibility check to verify your identity with the help of Imper.ai. Your personal data will be retained by Boomi for three months in this case. In case of other personal data related to your application, this will be stored by Boomi for 12 months (from the date of closing the relevant job opening) or longer where Boomi determines it is necessary subject to applicable employment and anti-discrimination laws. For further details, please see our Privacy Notice for Job Applicants: https://boomi.com/privacy-notice-for-job-applicants/ choose one
  • Do you have 5+ years experience in collaborating with Systems Integrators? choose one
  • Do you have experience with cloud and application integration and B2B integrations? choose one
  • Do you have a excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences? choose one
  • If you need any accommodations during the application or interview process, please let us know how we can best support you. optional
  • Are you currently eligible to work in the country to which you are applying? If so, you will be asked to provide documentation. choose one
  • Do you now or in the future require visa sponsorship to continue working in that country? choose one
  • Pronouns choose one · optional