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Scaled Customer Success Manager, Boomi, Vancouver

Open 39d posting dated 3 days ago

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business. The award-winning Boomi Enterprise Platform is the active data foundation that delivers essential agentic infrastructure enabling organizations to drive agentic transformation and harness the power of AI with secure, scalable connectivity. Trusted by over 30,000 customers and supported by a network of 800+ partners, Boomi helps organisations of all sizes achieve agility, efficiency, and innovation at scale. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out or visit our Boomi Careers page to learn more.

How You'll Make An Impact

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.

We currently have several openings in our team for an experienced Customer Success Manager for our hyper-growing commercial segment.

We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.

What you'll do

  • Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements

  • Identify, design, and being able to achieve the customer's goals in a short-term relationship

  • Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives

  • Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task

  • Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks

  • Track and report on key metrics related to customer engagement, adoption, satisfaction, and retention

  • Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts


The Experience You Bring

  • 4-6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus

  • Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.

  • Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences

  • Ability to actively listen to customers and translate their business needs into personalized consultation

  • Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans

  • Have a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously

  • Technical proficiency and a strong understanding of cloud-based software solutions

  • Develop, test, and iterate on scaled playbooks and engagement strategies

  • Impeccable verbal and written communication skills as well as customer-facing experience


Desirable Requirements

  • 2-3 years of working as a Customer Success Manager for a SaaS or a cloud-based platform

  • Experience in iPaaS, Automation, or Data/Application Integration space

  • Experience with Customer Success Management tools like Gainsight, Totango or ChurnZero

  • Nice to Have Language Skills - Japanese, Mandarin, French, German

Location

Vancouver, British Columbia, Canada

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $110,000 - $137,000 CAD annually. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

Boomi strives to create an inclusive and accessible environment for candidates and employees. All employment decisions are based on business needs, job requirements, and individual qualifications.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Location

  • In which languages are you able to communicate effectively at a professional level, both verbally and in writing? choose any
  • What is your mailing address? (Street address, City, State/Province, Postal/Zip Code, etc)
  • LinkedIn profile optional
  • Please list your most recent Employer here.
  • Do you have a relationship with an existing Boomi employee that would warrant review and approvals from Human Resources? Select all that would apply in the list below or select None. Please note, referrals and acquaintances do not apply in this scenario. choose any
  • When you apply to a job on this site, the personal data contained in your application will be collected by Boomi LP, its subsidiaries and affiliates (“Boomi”) and can be contacted for privacy related matters by emailing privacy@boomi.com. Boomi respects your privacy and will treat your personal information as confidential. We will use and share your personal information as described in our applicant privacy policy where you will also find additional information about your rights as a data subject. When you apply for a job at Boomi, we will ask you to provide us with personal information about yourself, to evaluate your application. If this information is not provided, our ability to consider you as a candidate may be limited. You may also provide us with your personal information that we have not specifically requested (for example, your CV may contain information about your hobbies and social preferences). All information is provided on a voluntary basis and you determine the extent of information that you provide Boomi. Your personal data will be shared with other third parties, including Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Boomi to help manage its recruitment and hiring process on our behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site, as set out in the applicable privacy policy. Greenhouse, Inc. is certified under the Data Privacy Framework to ensure compliance with the GDPR. Before you join our video interview, we perform a plausibility check to verify your identity with the help of Imper.ai. Your personal data will be retained by Boomi for three months in this case. In case of other personal data related to your application, this will be stored by Boomi for 12 months (from the date of closing the relevant job opening) or longer where Boomi determines it is necessary subject to applicable employment and anti-discrimination laws. For further details, please see our Privacy Notice for Job Applicants: https://boomi.com/privacy-notice-for-job-applicants/ choose one
  • Do you have experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle? choose one
  • Do you have a high technical proficiency and a strong understanding of cloud-based software solutions? choose one
  • Do you have experience with Customer Success Management tools like Gainsight, Totango or ChurnZero? choose one
  • If you need any accommodations during the application or interview process, please let us know how we can best support you. optional
  • Are you currently eligible to work in the country to which you are applying? If so, you will be asked to provide documentation. choose one
  • Do you now or in the future require visa sponsorship to continue working in that country? choose one
  • Pronouns choose one · optional