Customer Success Operations Specialist

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. We operate on a culture of mutual respect, with core value pillars including:

Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity.

Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.

Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds.

Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments.

Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success.

This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.

This role sits at the center of how Traackr customers get help and get their data. You will cover both L1 and L2 support for customers using the platform, and you will also help deliver the data integrations that push Traackr data into customers' own systems. You will work closely with Customer Success Managers, the operations team, and our data and product partners, learning the product deeply enough to answer hard questions and spot the patterns behind them. Success looks like customers who get fast, accurate answers, integrations that land on time, and support processes that get measurably easier to run.

• Competitive Salary

• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend

• Coworking Office Subscription for Collaborative Spaces

• Health, Dental, and Life Insurance Coverage*

• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs

• Paid Parental Leave to Support Quality Time with Your Loved Ones

• Career Development, including Internal and External Training Opportunities

Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your home location. We encourage you to discuss your zone-specific pay range with your Traackr recruiter for more details.

Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified from time to time. Ask for more details about the benefits in your specific region.

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential in accordance with EEO guidelines.

Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay any fees to any third-party agency or company unless there is a signed agreement with Traackr.

Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.traackr.com/privacy-policy.

All questions, comments, and requests regarding data processing at Traackr should be addressed to HR@traackr.com.