Customer Success Team Lead- Digital Team

We’re looking for a Team Lead to lead our Digital Customer Success team, serving as both a coach and hands-on customer advocate focused on driving meaningful impact for BrightEdge’s customers. In this player-coach role, you’ll mentor and develop a talented group of CSMs while also working directly with customers to solve complex marketing and analytics challenges, drive adoption, and deliver world-class customer experiences.

If you love mentoring and developing others, enjoy rolling up your sleeves to solve complex customer challenges, and thrive in a role where you can make an impact both as a leader and a hands-on CSM, this is the role for you.

How you'll spend your time:

• Lead and grow a team of CSMs — hiring, onboarding, and developing top talent.
• Manage your own book of around 20 accounts - providing the white-glove service were known for.
• Coach your team to successfully guide customers through key phases of the SEO lifecycle: implementation, adoption, and ongoing support.
• Oversee customer success programs: Join key calls, review account strategies, and ensure customers achieve measurable outcomes.
• Monitor and drive team performance: Set goals, review account books weekly, and track KPIs that align with adoption, engagement, and retention.
• Collaborate cross-functionally with Product, Marketing, and Engineering to ensure our customers’ needs and insights shape the future of BrightEdge.

We're excited about you if you have:

• 3+ years in a client management and problem-solving role, with at least 1+ years of team management.
• A strong background in digital marketing, SEO, or analytics, ideally in a SaaS or tech environment.
• A proven track record of developing talent and building high-performing, customer-obsessed teams.
• Experience managing a book of client accounts - high volume preferred.
• Excellent communication and storytelling skills — you know how to tailor a message for executives, marketers, and technical teams alike.
• A curious, data-driven mindset and a passion for solving marketing problems through technology.
• Bachelor’s degree required

Benefits:

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pet insurance to keep your fur family happy and healthy
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• No or low cost therapy and professional coaching sessions through Spring Health
• 4-6 weeks fully paid parental leave