Customer Support Agent L1 - Dutch Speaker

Title: Customer Support Agent - Dutch Language

Location: Belgrade, Serbia

This position requires basic level of technical support for software and hardware products. This level of support is designed to handle dynamic, high-volume support which generally requires some technical knowledge. The ability to learn and support an enterprise-level, mission-critical, full-featured suite of products is essential.

Key Areas of Responsibility

• Handle inquiries regarding customers' work accounts via phone.
• Process password reset requests promptly and accurately.
• Diagnose and solve account related issues that originate from our customers.
• Assist users with account access issues, including troubleshooting login problems.
• Verify user identity according to security protocols before proceeding with password resets.
• Maintain logs of password resets and access request.
• To resolve problems by applying established policies, procedures and tactics and using pro-active communication with our customer.
• Manage operations during scheduled shifts using on-hand tools and observations.
• Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer.

Languages

• Dutch & English – Proficient (written and spoken)

Education and/or Requirements Required

• Candidates should possess a minimum High School degree or equivalent.
• Candidates are expected to have excellent communications and interpersonal skills.
• Candidates are expected to have basic computer knowledge.
• Candidates should have firm organizational skills.

Preferred (but not crucial)

• Out of the box way of thinking;
• Experience in customer facing roles or in technical support;
• Experience in retail environment;
• Experience with ITIL practices, Linux Command Line, Windows and MS Office.