Customer Support Executive

As a Customer Support Executive in the US Healthcare - Inbound Voice Process, you will play a crucial role in assisting US-based customers with their healthcare insurance inquiries. Your primary responsibility will be to handle inbound calls, providing accurate information regarding claims, policy details, and coverage. This role requires excellent communication skills and a strong customer-service mindset, as you will be the first point of contact for customers seeking assistance. You will document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines. Additionally, you will resolve customer queries promptly, ensuring a customer-first approach, and escalate complex issues to the appropriate departments when necessary. Staying updated with system changes and policy updates is essential to meet quality and productivity targets. The ideal candidate will possess strong comprehension, analytical, and multitasking abilities, along with basic knowledge of business writing and email etiquette. A customer service-oriented attitude with polished soft skills is crucial for success in this role. Candidates should be comfortable working from the office during night shifts and must not be pursuing any full-time educational course. This position offers a structured training program to enhance your skills, performance-based incentives, and a one-way cab facility within transport boundaries. Join us to make a difference in the healthcare sector while developing your career in customer support.