Customer Support Executive (International Travel Backend)
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Summary
Handles backend customer support for international travel services in Gurgaon: resolving client queries about international bookings and logistics, communicating professionally, and working rotational shifts for global clients. Requires 1+ year of travel-industry experience; salary is ₹3 LPA.
Summary
We are seeking a dedicated Customer Support Executive to manage backend operations for international travel services. In this role, you will serve as the primary point of contact for clients, ensuring seamless resolution of travel-related inquiries and maintaining high standards of service quality. The position is vital for upholding customer satisfaction and operational efficiency within the dynamic IT services sector, requiring a professional who can navigate complex travel protocols while delivering exceptional support.
Responsibilities
- Address and resolve customer queries regarding international travel bookings and logistics promptly.
- Apply problem-solving techniques to handle complex customer situations and ensure effective outcomes.
- Manage communication channels with clarity and professionalism to facilitate smooth interactions.
- Execute duties within a rotational shift schedule to provide continuous coverage for global clients.
- Utilize in-depth knowledge of international travel processes to guide customers and resolve issues accurately.
- Maintain a minimum of one year of relevant experience in the travel industry to ensure operational competence.
Requirements
Requirements:
- Possess strong verbal and written communication abilities to interact effectively with diverse clientele.
- Demonstrate proven expertise in customer handling and conflict resolution.
- Show familiarity with international travel workflows and backend support mechanisms.
- Be available and adaptable to work across various rotational shifts.
- Hold at least one year of prior experience specifically within the travel sector.
- Exhibit a salary expectation aligned with the offered range of ₹3 LPA.