Customer Support Executive
Posted Updated 2
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Description
***Apply only if you have excellent English communication skills and are
from Gujarat as this role requires you to interact with the US
customers/clients. Thank you. ***
JOB Details:
Company: PeopleTree Knowledge Services Pvt Ltd
Website:
Position: Customer Support Executive
No. of positions: 4
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 1 to 5 years
Location: Navrangpura, Ahmedabad - WFO until training - then Hybrid
Work Time: US Business hours (9 working hours between 5:30 PM to 5:30 AM IST as per assigned shift)
Work Day / Hours: 5 days week - 45 hours a week
Role type: Permanent/Full time
Company: PeopleTree Knowledge Services Pvt Ltd
Website:
Position: Customer Support Executive
No. of positions: 4
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 1 to 5 years
Location: Navrangpura, Ahmedabad - WFO until training - then Hybrid
Work Time: US Business hours (9 working hours between 5:30 PM to 5:30 AM IST as per assigned shift)
Work Day / Hours: 5 days week - 45 hours a week
Role type: Permanent/Full time
About Role:
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
Must Have:
- Excellent English communication skills - Both
verbal and written
- Willingness to work in US shift
- Willingness for long-term association with Peopletree
Initial training of 3-4months will be Compulsory WFO
Responsibilities:
- Maintaining a positive, empathetic and
professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through Voice Calls/Email.
- Communicating and coordinating with colleagues
as necessary.
- Acknowledging and resolving customer
complaints.
- Knowing the workflow inside and out so that
you can answer questions.
- Processing orders, applications, and requests.
- Keeping records of customer interactions,
transactions, comments and complaints.
- Ensure customer satisfaction and provide
professional customer support.
Personality
Attributes:
- Self-motivated worker, that can complete tasks
under minimal supervision
- Team Player
- Should have good logical skills and attention
to detail.
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References at:
careers@people-tree.com
careers@people-tree.com
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Benefits
Why Us? - Glad you asked! Here is why PeopleTree is an employer of choice:
- Hybrid Working Models
- Paid Leaves
- Gratuity at No-Cost to Employee
- Individual Medical Benefits at No-Cost to
Employee
- Open Work Culture
- Continuous Learning & Growing Work
Environment
- Monthly Fun Activities
- Team Celebrations
- Employee Referral Bonus Policy
- Growing and Dynamic company, focused only on
international business