Customer Support Manager
AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.
We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are A Company Culture Devoted to Innovation & Improvement
AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.
Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
Mission
Serve as a resource ensuring the workflow of a team of Account Managers is not disrupted and customers consistently receive the products, communication, and support they need.
Primary Responsibilities
- Ensure the team is entering orders and releasing picks in a timely, efficient, and accurate manner.
- Coordinate to fill any gaps in order processing or management to ensure the flow of information between the customer and AFC is not disrupted.
- Review complex customer situations and escalate to Account management directors as needed.
- Ensure consistent execution of account management processes and standards.
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Primary Measures
- Timely order entry
- Aging / Backlog
- Non-product quality RMA's or rejections
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
We are an AA/EEO/Veterans/Disabled employer.