Customer Support Manager

We are seeking a dedicated and experienced Customer Support Manager to lead our customer service operations in the Mumbai region. The ideal candidate will have a strong background in managing customer support teams, particularly in an international call center or BPO environment. This role is crucial for ensuring that our customers receive exceptional service and support, enhancing their overall experience with our company. Key Responsibilities: - Oversee the daily operations of the customer support team, ensuring high levels of service quality and efficiency. - Develop and implement strategies to improve customer satisfaction and service delivery. - Manage inbound and outbound customer interactions, ensuring that all inquiries are handled promptly and professionally. - Train, mentor, and develop team members to enhance their skills and performance. - Collaborate with other departments to address customer issues and improve service processes. - Monitor key performance indicators (KPIs) and prepare reports on team performance and customer feedback. - Ensure compliance with company policies and procedures while maintaining a positive work environment. Required Skills: - Proven experience in customer support or customer service management, particularly in an international process. - Strong leadership and team management skills. - Excellent communication and interpersonal skills, with the ability to engage effectively with customers and team members. - Familiarity with call center operations and best practices. - Ability to analyze data and make informed decisions to improve service delivery. - Proficiency in managing both inbound and outbound customer interactions. If you are passionate about delivering exceptional customer service and have the experience to lead a dynamic team, we encourage you to apply for this exciting opportunity.