Team Lead & Asst Manager - Customer Support
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| Job Title : | Team Lead & Asst Manager - Customer Support |
| Qualification : | Graduate in any discipline |
| Relevant Experience : | 1–1.5 years of experience can be considered for Team Lead 2 Years on Papers as AM |
| Must Have Skills : | • Customer Support / Contact Center experience • Excellent verbal and written communication • Inbound voice & email support experience • SLA adherence • Problem-solving and analytical skills • Customer query and complaint handling • Knowledge of customer support tools/applications |
| Good Have Skills : | • Knowledge of industry-specific products/services • Experience in handling complex customer issues • Strong stakeholder/customer-facing skills • Experience in a contact center environment |
| Roles and Responsibilities : | • Handle inbound customer queries and concerns through Voice (85%) and Email (15%) channels. • Ensure timely and effective resolution of customer queries and complaints. • Consistently meet contractual Service Level Agreements (SLAs) and quality standards. • Identify, analyze, and resolve complex customer issues. • Maintain accurate records of customer interactions and resolutions. • Use relevant customer support tools and applications effectively. • Ensure a positive customer experience through professional and effective communication. • Follow defined processes, policies, and operational guidelines. • Escalate critical or unresolved issues to the appropriate team when required. |
| Location : | Navi Mumbai |
| CTC Range : | 5 – 9 Lpa |
| Notice Period : | Immediate – 30 Days |
| Mode of Interview : | Virtual |
| Shift Timing : | US Shift |
| Mode of Work : | Work from office |