Customer Support (non-technical)

You will support users across email, Discord, website chat, forums and social media for non-technical issues. You will coordinate with logistics and fulfillment to resolve order and shipping problems, assist with order modifications, returns, replacements and repairs, and create how-tos, guides, wikis and knowledge base articles for recurring questions. You should communicate clearly and empathetically while engaging directly with users.

Responsibilities

• Support users across online channels for non-technical issues
• Coordinate with logistics and fulfillment to resolve order and shipping issues
• Assist users with order modifications, returns, replacements, and repairs
• Create how-tos, guides, wikis, and knowledge base articles for recurring questions

Requirements

• Great written communication skills
• Comfortable engaging with users continuously across channels
• Ability to empathize with users and address their concerns