Customer Support Officer

Your responsibilities

• Customer Onboarding:
  Perform new customer setup, including accurate master data entry into internal systems.
• Sample Requests Management:
  Process and coordinate customer sample requests for material validation and approval, using Salesforce.
• Customer Queries:
  Monitor, follow up, and respond to customer inquiries related to the Lead-to-Order process in a timely and professional manner (providing standard quality documentation).
• Customer Complaints Handling:
  Manage incoming customer complaints, track progress, and follow up on interim and final reports to ensure clear communication and satisfactory resolution.
• Administrative Support:
  Assist with general back office tasks, documentation, and internal coordination across departments.

What we ask

• Experience in administrative, back office, or customer service roles preferred
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency in Microsoft Office (especially Excel and Outlook)
• Experience with Salesforce or similar CRM systems is an advantage
• Excellent communication skills in English (additional languages are a plus)
• Customer-oriented mindset with a proactive approach

What we offer

• A collaborative and supportive work environment
• Opportunities for learning and professional development
• Exposure to international customer processes