Customer Support Officer with Albanian and/or Macedonian language

What if your next job lets you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi
At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

About Your Future Role

This is an entry-level opportunity ideal for motivated individuals seeking to launch their career in the dynamic PayTech sector. As a Customer Support Officer, you will serve as a vital point of contact, ensuring seamless payment operations and delivering high-quality support to our clients and partners.

Key Working Conditions & Language Requirements:

• Shift Schedule: This role operates on a 24/7 rotational shift schedule, which includes working night shifts and weekends depending on the schedule.
• Mandatory Languages: Full professional fluency in both English and Serbian is required.

• Regional Language Requirement: Fluency in Albanian and/or Macedonian (one or both) is necessary for handling localized customer communications.

Responsibilities:

• Performs system monitoring trough specified applications and tools
• Raise incident reports, tracks ongoing issues, provides proper and up to date information to relevant teams
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Uses established procedures, but can deviate when needed, and requires only general supervision
• Handles customer service inquiries and problems via the telephone or email
• May receive and respond to customer service inquires via mail, fax, or email
• Working in 24/7 shifts

Essential Qualifications:

• High school diploma or equivalent experience
• Knowledge of banking & association rules and regulations
• Fluent in English and Serbian languages is mandatory
• Proficiency in Albanian and/or Macedonian is required
• Very good knowledge of Microsoft tools
• Ability to read, write, type, complete basic arithmetic and multitask
• Customer service and research skills required

What’s in it for You?

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment

• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Life and Culture at Nexi
Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You'll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it's like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment
At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday
At Nexi, our next idea, our next innovation, starts with you. Join us today.