Customer Support Representative
Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin support, customer support, sales support, recruiting support, operations support, and other business functions.
The Role
You're the first person our customers hear from when they need help. They message us by email, chat, or phone, and you make sure they get a fast, helpful answer. Most questions you'll answer yourself. For the ones that need a specialist or a manager, you pass them along with the full story so nothing gets repeated and nothing falls through the cracks. Either way, the customer walks away feeling taken care of.This role is about speed and care. You're not handling pricing or sales, you're the friendly, reliable first response that keeps customers happy.
Responsibilities
What you'll do
• Answer customer messages by email, chat, and phone, quickly and kindly
• Solve common questions yourself: billing, account status, how things work, document requests
• For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves
• Handle urgent problems fast: know who to alert and keep the customer updated until it's fixed
• Always tell the customer what happens next and when
• Keep clear notes on every conversation
Requirements
• Excellent written English, clear, warm, and fast (most of this job is writing to customers)
• 2+ years in customer support, customer service, virtual assistance, or BPO
• Comfortable working US hours, including some evenings and weekends
• Calm and clear when things get busy or stressful
• Organized, you can juggle many conversations without dropping any
• Comfortable learning new support and chat tools
• Reliable home internet, a quiet workspace, and a backup internet plan
Nice to have
• Experience using a helpdesk or ticketing tool (Freshdesk, Zendesk, HubSpot, Intercom)
• Background in staffing, recruiting, or virtual assistants
Schedule: Pacific Time / Eastern Time