Customer Support Representative – Spanish Speaker (Lisbon)

• Location: Lisbon, Portugal (On-site / Brick & Mortar)
• Start Date: ASAP
• Language Required: Spanish (C1 minimum) & English (B2)

About the Role

We are looking for dedicated, empathetic Customer Support Representatives to join our team in Lisbon. In this role, you will handle a high volume of customer interactions over the phone, providing professional assistance and resolving complex or sensitive inquiries.

Key Responsibilities

• Handle inbound phone calls in a fast-paced environment.
  
• Demonstrate strong decision-making abilities and sound judgment when addressing customer needs.
  
• De-escalate sensitive customer situations with empathy, patience, and resilience.
  

Requirements

• Languages: Fluent Spanish (minimum C1 level) and Upper-Intermediate English (B2 level), both spoken and written.
  
• Experience: Mandatory prior customer service experience, ideally in high-volume phone support roles.
  
• Skills: Strong communication skills, active listening, empathy, and sound problem-solving abilities.
  
• Resilience: Ability to maintain professionalism and composure in challenging situations.
  

Compensation & Perks

• Welcome Bonus: €1,000 paid out in 12 equal monthly installments (€83.33/month) during your first year of employment.
  
• Performance Bonus: Up to €120 per month based on performance metrics.
  
• Total Bonus Package: Up to ~€203.33 extra per month on top of your base salary.
  

How to Apply

If you meet the language and experience requirements, apply today to secure your place for our upcoming onboarding wave!