Customer Support Representative
Job title: Customer Support Representative
Location: Shanghai
Organization: TI Finance ＞ WW Operations ＞ Customer Operations
Unlock Your Potential as a Customer Support Representative at TI!
Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!
Your impact:
As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:
• Turn customer challenges into success stories
• Collaborate with cross-functional teams to tackle complex issues
• Contribute to improving our operational processes and customer experience
• Use internal systems to respond to customer inquiries and document customer interactions
• Leverage data to address customer problems and maintain operational success metrics
• Proactively resolve data discrepancies between TI and customers
• Gain valuable experience in building both external and internal relationships
• Be a part of a supportive team environment that values your input and ideas
Qualifications
Minimum requirements:
• Bachelor's degree or above with 1 years of work experience in a call center or customer support environment
• Proficient written expression in English, good oral expression will be preferred, or have the ability to communicate in Japanese or Korean
Preferred qualifications
• You're a natural communicator who can explain complex ideas simply
• You have an eagle eye for details and take pride in your work
• Your passion for helping others shines through in every interaction
• You're a creative problem-solver who thinks on your feet
• You thrive in a fast-paced environment and can juggle multiple priorities
• You're comfortable working independently, but also love being part of a team
• Previous customer service experience is a plus
• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
• Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred
Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!