Customer Support Specialist

Job Summary: As a Customer Support Specialist, you will deliver helpdesk, system, and network operations support within a 24/7 Network Operations Center. In this role, you will monitor system performance, perform Tier I and Tier II diagnostics, and escalate operational issues as needed. You will handle triage, gather critical information for support teams, and coordinate communications to resolve incidents efficiently. Responsibilities include supporting both hardware and applications using sta…