Customer Support Specialist

Language Requirements:
Local language — min. C1 level
English — min. B1+ level

About us:
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

[Forbes about Choice]

We are looking for a tech-savvy Customer Support Specialist to join our team. In this role, you will be the first line of help, resolving technical issues and ensuring our clients have a seamless experience with our platform.

Key Responsibilities:

• Handle inbound technical requests via live chat (Intercom) and voice calls (Ringostat).
• Resolve minor technical issues independently and escalate complex cases to the technical team.
• Manage an average workload of 350–400 tickets per month with high quality.
• Handle and de-escalate customer complaints, aiming for professional win-win resolutions.
• Work in a shift-based schedule (9:00–17:00, 12:00–20:00, 14:00–22:00) including two weekends per month.

Our Ideal Candidate:

• Fluent in the local market language, min. C1 with clear pronunciation.
• Working proficiency in English B1-B2 for internal communication.
• Background in Customer or Technical Support (B2B experience is a plus).
• Comfortable working with KPIs focused on response and resolution time.
• Tech-savvy with a genuine interest in growing professionally in a technical direction.
• Calm under pressure and able to manage difficult customer situations constructively.

What We Offer:

• Competitive compensation consisting of a fixed salary and performance-based bonuses.
• Regular performance reviews and clear paths for career and leadership growth.
• Work in a multicultural product company with a supportive and healthy culture.
• Opportunity to influence internal processes and improve the customer experience.
• Flexible environment where your performance directly boosts your rewards.

Ready to grow with us? If you are ambitious and driven, let’s talk! Apply now or recommend a friend who might be interested!

By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.