Customer Support Specialist
Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive games. Our first hit, Landlord Real Estate Tycoon, has already attracted over 10 million players, and we’re aiming for 50 million in the next 18 months! 🎮
We’re also thrilled to announce the soft launch of our latest project - Monopoly World, a groundbreaking geolocation-based game! 🚀
As our team continues to grow, we’re currently looking for a Junior Customer Support Specialist to join our Growth Team - someone eager to develop their skills while managing a community of over 4 million players (and counting!).
It's a full-time, work-from-office position in the historical railway station building in Kraków.
Your responsibilities:
Resolving player issues
Managing Discord and engaging with the community
Supporting in-game events and LiveOps
Optimizing support processes
Join Reality Games and help us shape the future of mobile entertainment! 🎮
What we are looking for:
Interest in community-driven games
At least 1-year of previous customer service experience
Strong communication skills, B2+ English
Bachelor’s/Master’s degree (or in progress)
A team player with a positive, can-do attitude
OUR PERKS
Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills
Knowledge sharing - Employee development is key for us!
Fast-paced career - Professional growth opportunities, supported by a performance review process
Devices - You will have the proper resources you need for your work
Beautiful office - based in Krakow at the iconic building of the Railway Station located in the heart of the historic center of the city
Flexible hours - Whether you are an early bird or late owl - we get you covered
Growth budget - Let us know if you need any books or other materials that will help you grow
Team gatherings - Take part in events with pizza, games, and snacks with a good company
If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.