CX Architect: AI-Driven Support & CRM Lead
Summary
Design and maintain AI-driven customer support workflows and knowledge bases for a veterinary health-tech platform, ensuring consistent service quality across touchpoints.
Modernvet seeks an AI Agent and Knowledge Management specialist to own Artemis workflows and knowledge assets. You’ll align customer service processes with AI automation, maintain the knowledge base, and ensure tone consistency across all customer touchpoints.
You will monitor QA, manage Intercom configurations, and produce data-driven reports to drive service quality improvements across branches. fluency in Indonesian and English is required.