CX Specialist CMO with German
CX Specialist CMO with German
Are you passionate about delivering outstanding customer service and ensuring seamless order management? Join ArcelorMittal Business Center of Excellence and become part of an international team where you will play a key role in supporting customers and coordinating end-to-end order processes.
Your Responsibilities- Prepare and process customer offers, quotations, and price lists using dedicated tools and systems.
- Verify customer requirements regarding quality, quantity, planning, and logistics.
- Review contracts, purchase orders, and sales orders to ensure accuracy and compliance.
- Manage customer orders in ERP/SAP systems, including order processing, updates, and modifications.
- Coordinate order fulfillment with Production Planning, Supply Chain, Logistics, and other internal stakeholders.
- Monitor order progress and proactively communicate updates, delays, and schedule changes to customers.
- Support export-related activities and ensure proper handling of shipping documentation.
- Monitor credit limits before shipment and coordinate shipment release processes.
- Handle customer inquiries regarding orders, deliveries, invoices, and documentation.
- Support claim management processes, including claim registration, investigation, coordination, and commercial closure.
- Issue corrections and assist in resolving customer complaints and claims.
- Cooperate with Finance and Accounts Receivable teams regarding payments, credit notes, receivables, and customer credit limits.
- Create and maintain accurate customer and order-related documentation.
- Collaborate closely with Account Managers to enhance customer satisfaction and strengthen customer relationships.
- Participate in projects, training activities, and continuous improvement initiatives.
- Fluent German and English (written and spoken).
- Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a related field.
- Strong customer-oriented mindset and excellent communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently as well as collaboratively within an international team.
- Continuous improvement mindset and willingness to learn new skills.
- Experience with SAP, CRM systems, Microsoft Office tools, or order management platforms will be considered an asset.
- Stable employment in a global organization and industry leader.
- Hybrid working model.
- Opportunities for professional growth and international career development.
- Comprehensive onboarding and training programs.
- Attractive benefits package.
- Friendly and supportive working environment.
- Collaboration with international teams and stakeholders across Europe.
Join us and help create an exceptional customer experience while driving operational excellence every day.