CX Writer - Octopus by RTG - Remote - Immediate Hiring

We are looking for a CX Writer to join our team and help create clear, engaging, and customer-centric experiences across digital and customer touchpoints.

The ideal candidate will combine strong writing and communication skills with a solid understanding of Customer Experience (CX), customer journeys, Voice of Customer (VOC), and user needs. You will work closely with CX, Product, UX/UI, Marketing, and other cross-functional teams to turn customer insights into effective content and communication.

Key Responsibilities

• Create and optimize customer-facing content across different customer touchpoints and channels.
• Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content.
• Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience.
• Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints.
• Ensure content is clear, consistent, easy to understand, and aligned with the customer journey.
• Collaborate with CX, Product, UX/UI, Marketing, and business teams to ensure content supports both customer and business objectives.
• Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations.
• Support customer journey mapping and identify content or communication gaps across different stages of the journey.
• Participate in usability testing and incorporate customer feedback into content improvements.
• Contribute to service and product launches by developing or reviewing customer-facing communication and content.
• Maintain consistency in tone, terminology, and messaging across customer touchpoints.
• Use data and customer feedback to continuously measure and improve the effectiveness of customer communications.

Requirements

• 3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field.
• Strong writing and editing skills with the ability to simplify complex information and communicate it clearly.
• Strong understanding of customer journeys, customer pain points, and customer-centric design.
• Experience working with Voice of Customer (VOC), customer feedback, or customer research.
• Experience creating customer-facing content for digital or service environments.
• Good understanding of UX principles, usability, and information architecture.
• Ability to work collaboratively with cross-functional teams including Product, UX/UI, Marketing, and CX.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and stakeholder management skills.
• Excellent command of English and Arabic, both written and spoken.