Czech-Speaking Customer Support & Back-Office - Lisbon, Portugal
Posted
Description
Czech-Speaking Customer Support & Back-Office Specialist - Lisbon, Portugal
Czech Market - Full-Time - On-Site
Build Your Career in International Customer Support!
Are you fluent in Czech, highly organized, and passionate about providing excellent customer service? We are recruiting a Czech-speaking Customer Support and Back-Office Specialist to join an international e-commerce project based in Lisbon, Portugal. This opportunity combines customer communication with administrative and operational tasks, supporting customers throughout their entire online shopping experience — from order placement to delivery, returns, and refunds.
The position is office-based in Lisbon and offers the opportunity to develop your career in customer support, order management, and international business operations.
Job Responsibilities
As a Customer Support and Back-Office Specialist, you will:
• Provide professional customer support in Czech.
• Answer incoming and outgoing customer calls.
• Manage back-office requests related to online orders.
• Assist customers with deliveries, shipping investigations, and order tracking.
• Process requests for information regarding returns, refunds, and payment transactions.
• Review order information and resolve related issues.
• Communicate with delivery companies, financial institutions, and internal departments.
• Investigate complex cases and escalate issues when necessary.
• Handle sensitive customer information in compliance with GDPR and payment security procedures.
• Maintain high standards of customer satisfaction, accuracy, and service quality.
Requirements
The ideal candidate possesses:
• Fluency in Czech, with excellent written and spoken communication skills.
• C1 level English for internal communication.
• Excellent attention to detail and organizational skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work efficiently under pressure and meet deadlines.
• Confidence in decision-making and ability to work independently.
• Customer-focused attitude and strong teamwork skills.
• Ability to handle sensitive and confidential information responsibly.
• Interest in achieving individual and team performance goals.
• Flexibility to work occasional overtime when needed.
• Previous experience with SAP, back-office operations, or e-commerce customer support is an advantage, but not required.
Work Schedule
📅 Monday to Sunday – Rotating Shifts
• 40 working hours per week.
• 8 working hours per day, plus 1 hour lunch break.
• Rotating shifts between 7:00 AM and 12:00 AM.
• Rotating days off.
• Portuguese public holidays may be included in the working hours, with compensatory rest according to applicable conditions.
Salary and Benefits
💰 Monthly financial package: €1,282.16
Includes:
• Base salary: €967 gross/month
• Holiday allowance: €80.58 gross/month
• Christmas bonus: €80.58 gross/month
• Meal allowance: €154/month, based on 22 working days
• Holiday and Christmas bonuses paid monthly.
Additional Benefits
• Private health insurance from the first day of employment.
• Meal allowance of €7 per working day, provided via a meal card.
• Portuguese public holidays and compensatory rest applied.
• Proportional annual leave in the first year, up to 20 days, depending on the start date.
• 22 days of annual leave in subsequent full years, subject to applicable conditions.
• Initial employment contract with an uncertain term and an expected duration of approximately 12 months.
• International and multicultural work environment.
• Professional development opportunities.
• The monthly financial package combines gross salary components with meal allowance and does not represent net salary.
Location
📍 Lisbon, Portugal – On-site
This is an office-based position in Lisbon. Candidates must already live in Lisbon or be willing to relocate to the Lisbon area.
Apply Today!
If you speak fluent Czech, have strong English skills and enjoy solving problems, we would love to hear from you! Send your CV to: ---@---
Please include your:
• Full name
• Phone number
• Personal email address
Email subject: Czech Customer Support & Back-Office Specialist – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation. Your information will only be shared with relevant recruitment partners where necessary and legally permitted.
net_empregos_1
Czech Market - Full-Time - On-Site
Build Your Career in International Customer Support!
Are you fluent in Czech, highly organized, and passionate about providing excellent customer service? We are recruiting a Czech-speaking Customer Support and Back-Office Specialist to join an international e-commerce project based in Lisbon, Portugal. This opportunity combines customer communication with administrative and operational tasks, supporting customers throughout their entire online shopping experience — from order placement to delivery, returns, and refunds.
The position is office-based in Lisbon and offers the opportunity to develop your career in customer support, order management, and international business operations.
Job Responsibilities
As a Customer Support and Back-Office Specialist, you will:
• Provide professional customer support in Czech.
• Answer incoming and outgoing customer calls.
• Manage back-office requests related to online orders.
• Assist customers with deliveries, shipping investigations, and order tracking.
• Process requests for information regarding returns, refunds, and payment transactions.
• Review order information and resolve related issues.
• Communicate with delivery companies, financial institutions, and internal departments.
• Investigate complex cases and escalate issues when necessary.
• Handle sensitive customer information in compliance with GDPR and payment security procedures.
• Maintain high standards of customer satisfaction, accuracy, and service quality.
Requirements
The ideal candidate possesses:
• Fluency in Czech, with excellent written and spoken communication skills.
• C1 level English for internal communication.
• Excellent attention to detail and organizational skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work efficiently under pressure and meet deadlines.
• Confidence in decision-making and ability to work independently.
• Customer-focused attitude and strong teamwork skills.
• Ability to handle sensitive and confidential information responsibly.
• Interest in achieving individual and team performance goals.
• Flexibility to work occasional overtime when needed.
• Previous experience with SAP, back-office operations, or e-commerce customer support is an advantage, but not required.
Work Schedule
📅 Monday to Sunday – Rotating Shifts
• 40 working hours per week.
• 8 working hours per day, plus 1 hour lunch break.
• Rotating shifts between 7:00 AM and 12:00 AM.
• Rotating days off.
• Portuguese public holidays may be included in the working hours, with compensatory rest according to applicable conditions.
Salary and Benefits
💰 Monthly financial package: €1,282.16
Includes:
• Base salary: €967 gross/month
• Holiday allowance: €80.58 gross/month
• Christmas bonus: €80.58 gross/month
• Meal allowance: €154/month, based on 22 working days
• Holiday and Christmas bonuses paid monthly.
Additional Benefits
• Private health insurance from the first day of employment.
• Meal allowance of €7 per working day, provided via a meal card.
• Portuguese public holidays and compensatory rest applied.
• Proportional annual leave in the first year, up to 20 days, depending on the start date.
• 22 days of annual leave in subsequent full years, subject to applicable conditions.
• Initial employment contract with an uncertain term and an expected duration of approximately 12 months.
• International and multicultural work environment.
• Professional development opportunities.
• The monthly financial package combines gross salary components with meal allowance and does not represent net salary.
Location
📍 Lisbon, Portugal – On-site
This is an office-based position in Lisbon. Candidates must already live in Lisbon or be willing to relocate to the Lisbon area.
Apply Today!
If you speak fluent Czech, have strong English skills and enjoy solving problems, we would love to hear from you! Send your CV to: ---@---
Please include your:
• Full name
• Phone number
• Personal email address
Email subject: Czech Customer Support & Back-Office Specialist – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation. Your information will only be shared with relevant recruitment partners where necessary and legally permitted.
net_empregos_1