D003-5 Customer Support Engineer - Scanner｜Tainan

1. Tool installation and field service to all customers in the South area (Tainan/Chiayi) of Taiwan.
2. Support systems or machines of SUSS products, mainly related to hardware but might involve software troubleshooting in some occasions.
3. On a rotary basis, job holder is required for on-call duty.
4. Obligate to learn new products through daily work and training events; required to attend training events upon arrangement.
5. Required to participate in customer service meetings, maintain positive relationship with customer contacts.
6. Write reports on time for the purpose of administration, service events, technical data and improvement.
7. Proactively takes ownership on resolving service problems.
8. Assisting in application and sales to promote SUSS products toward customers.
9. Other service task assigned by management.