【大廳酒吧】餐飲服務主任 F&B Service Team Leader

1. 根據部門規範與流程提供高標準的酒吧與餐飲服務，確保一致且優質的顧客體驗。
2. 積極迎賓、安排座位、介紹每日特餐與酒水，提供快速、準確且有禮的點餐與上菜服務。
3. 妥善應對顧客意見與投訴，維護現場秩序與品牌形象，確保顧客滿意度與回訪率。
4. 與主管保持良好溝通，定期回報顧客反饋與營運狀況。
5. 與團隊成員建立積極互動關係，協助培訓新進員工，提升整體服務水平。
6. 積極參與每日例會與內部訓練，不斷優化團隊工作流程與效率。
7. 確保營運區域整潔、設備運作良好、物資備品齊全。
8. 確保員工儀容整潔、設備清潔無損，餐具器皿備妥、酒吧物資補足
9. 招呼並安排賓客入座，推薦飲品與促銷餐點，點單、送餐、結帳、區域整理
10. 遵守酒精飲料服務相關規範，定期補酒與推銷飲品。
11. 熟練調製與裝飾雞尾酒，提供熱飲如咖啡與茶。
12. 妥善儲存酒品與餐飲備品，定期清點庫存。

Operations & Administrative Support
Provide administrative support to F&B department heads and managers, including scheduling meetings, preparing internal documents, memos, and event-related materials.
Coordinate communication between departments, follow up on task progress, and ensure information flows efficiently.
Maintain and organize departmental records such as attendance logs, leave requests, purchase requisitions, and equipment maintenance forms.
Assist with compiling F&B event reports and guest records, and help prepare daily revenue summaries and performance analysis data.
Support training sessions, meeting minutes, and event documentation to ensure smooth departmental operations.

People
Work professionally and collaboratively with other teams to maintain a supportive and efficient working environment.
Maintain a professional appearance and attitude in accordance with IHG brand standards.

Financial & Compliance
Assist with expense claims, procurement forms, and budget tracking to ensure accurate financial processing and compliance.
Support month-end reporting and input key performance data for analysis and planning.

Accountability
This position reports to the Restaurant & Bar Manager and is responsible for providing full administrative support to the F&B department. The F&B Administrative Assistant is expected to demonstrate excellent organizational skills, attention to detail, and proactive communication to ensure operational efficiency and high service quality within the department.