Data Analyst - Customer Success
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Summary
A 10-month contract Data Analyst role in London, embedded in a global SaaS company's Customer Success Data Science team. The analyst measures and improves customer success across customer experience, digital experience, service delivery, and supportability, partnering with cross-functional teams to make data inform strategy.
Our Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 10-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Res…