Data Analyst
Salary: RM 3,000 – RM 3,800 per month
About the role
This role combines sales support and customer service with data management responsibilities. You will support the sales team with account administration, pipeline management, and tracking sales activities, while also maintaining databases, generating reports, and analyzing processes to improve operational efficiency.
Key responsibilities
Support the sales team with account administration, pipeline management, and tracking sales activities
Coordinate account engagement, including marketing campaigns, training, and events, and manage program enrollment and invitations for surveys and events
Manage customer contracts, collecting proposals and monitoring their submission status to ensure timely completion
Provide timely guidance on supply and pricing to sales teams and customers, collaborating with internal stakeholders in marketing, finance, supply, legal, and other relevant business units
Provide necessary documents and files securely and efficiently
Serve as a key point of contact for customer inquiries and escalations, ensuring responses are provided within the agreed-upon Service Level Agreement (SLA)
Maintain a high level of customer satisfaction by delivering great customer experience
Maintain and update account and sales databases and CRM systems regularly
Generate comprehensive reports and dashboards to track sales performance and trends
Analyze and implement best practices to improve processes and tools, ensuring operational efficiency
About you
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
Strong analytical skills and attention to details
Excellent communication skills to effectively communicate with diverse client base and stakeholders in English and Mandarin, with great interpersonal skills
Ability to work independently and as part of the team
Korean or Japanese speaking is a plus