Data Analyst

This position is located at the Dayton VA Medical Center (VAMC) organizationally aligned under Community and Public Relations and the Veteran Experience Office (VEO) and will collect, analyze and validate various data concerning patient experience to include, but not limited to, Survey of Healthcare Experience of Patients (SHEP), Veteran Signals (V-Signals) and Patient Advocate Tracking System Replacement (PATS-R) etc. 2 Page Resume Limit DOES APPLY for this position

Duties include: Prepares and analyzes reports for service lines related to Veteran satisfaction issues for the respective services. Analyzes trends, proposes process improvement and ensures capturing and communicating data analysis and trends to various Councils, Committees and Service meetings. Presents executive leadership, service leaders and management with detailed reports, findings and recommendations in regards to data quality and process improvements and initiatives to improve veteran experience and satisfaction. Makes significant contributions and/or provides technical leadership to high visibility projects to assist in identifying and resolving issues of strategic importance to the organization. Report Generation and Distribution: Prepare, validate, and distribute regular and ad hoc reports summarizing findings and recommendations for executive leadership, service chiefs, and program managers. Analyze data to identify trends, performance benchmarks, and improvement opportunities related to Veteran satisfaction. Conduct in-depth research and complex analyses on patient experience issues; provide expert recommendations and support special projects related to organizational improvement. Collaborates with all members of the health care team, Medical Center Administration, Site Managers' Offices and Executive Leadership. Participate in committees, councils, process improvement teams, and other forums as required to report on data findings and support strategic planning. Present findings and recommendations clearly in both written and oral formats; interact with stakeholders in a professional, respectful, and effective manner. Work Schedule: Full-Time, Monday-Friday, 7:30am - 4:00pm. Virtual: This is not a virtual position. Position Description/PD#: Data Analyst/PD92028A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized.

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.