Data Analyst | WFM & Contact Center Insights
Summary
Analyzes contact-center workforce and operational data to build WFM reports and dashboards, using SQL and Excel to drive efficiency and customer experience improvements.
ECCO Gulf Majorel Qatar is seeking a detail-oriented Data Analyst to optimize workforce planning and analyze operational data. This role requires expertise in data analysis within a contact center, strong skills in Workforce Management (WFM), and proficiency in SQL and Microsoft Excel. The ideal candidate will develop dashboards, provide performance reports, and identify process improvements to enhance efficiency and customer experience.