Data Analyst

Salary: ₱60,000 – ₱75,000 per month

Job description

A Data Analyst in supports operations by transforming complex data into clear insights that drive performance and client satisfaction. The role involves managing large datasets, ensuring data accuracy, identifying trends, and creating reports and dashboards that help leaders make informed decisions and optimize processes.

Key Responsibilities:

• Design, build, and maintain dynamic reports and dashboards to support leadership, Intake, and legal operations teams.

• Perform analyses to drive insights and improve client experience across the client journey.

• Develop predictive models to forecast case signup volume and staffing requirements to maintain optimal service levels

• Conduct productivity analyses to evaluate Intake team performance and identify areas for operational improvement.

• Translate complex data into actionable insights to drive strategic planning and daily decision-making.

• Work with cross-functional teams to understand reporting needs and develop scalable solutions.

• Ensure accuracy, integrity, and reliability of data used in reports and analyses.

• Document data definitions, methodologies, and reporting standards to support consistency and clarity across the organization.

• Collaborate with data engineering and IT to enhance data sources and improve reporting infrastructure.

• Other duties as assigned.

Required:

• Bachelor’s degree in Data Analytics, Business, Computer Science, or a related field.

• 2+ years of experience in a data analysis, business intelligence, or reporting role.

• Strong experience with Sigma Computing or a similar cloud-based BI tool (Sigma preferred).

• Proficiency in SQL and comfort working with relational databases and cloud data platforms (e.g., Snowflake, BigQuery).

• Ability to analyze and interpret large datasets and effectively communicate findings to non-technical stakeholders.

• Mastery of Microsoft Excel.

• Excellent verbal, written, and interpersonal communication skills.

• Analytical, problem-solving, and decision-making skills.

• Excellent time management skills with a proven ability to meet tight deadlines and manage multiple responsibilities.

• Strong foundation in scientific thinking and statistical analysis

Preferred:

• Experience working in a mass torts or plaintiff-side law firm environment.

• Workforce Management analysis experience.

• Proficiency in Python or R for statistical programming

• Familiarity with legal operations workflows, particularly client intake, case workup, and litigation pipelines.

• Understanding of predictive modeling concepts and productivity metrics.

• Proficiency with Excel and other visualization or analytics tools (e.g., Tableau, Power BI).

• Experience with Salesforce reporting tools and features.

This role is on-site in IT Park, Cebu, or Two Techno Place, Iloilo depending on where you are based.