Data and Operations Support Officer
Posted
About Personal Collection Direct Selling Inc.
Personal Collection Direct Selling Inc. is one of the leading direct-selling businesses in the Philippines, providing quality and affordable products that improve everyday living for every Filipino. For more than 20 years, we’ve empowered entrepreneurs, employees, and dealers to grow with purpose. At PC, together, we make lives and careers great.
What You’ll Do:
- Process Optimization & Performance Monitoring: Identify workflow bottlenecks, improve processes, monitor KPIs, and generate performance reports for Representatives and Team Leaders.
- Lead & Call List Management: Manage and distribute dealer call lists to maximize contact and support 3Rs—Repeat Purchase Order, Retention, and Reactivation.
- Technical Support & Training: Provide technical support, conduct training, identify skills gaps, develop training materials, and assess training effectiveness.
- Sales Conversion & Dealer Retention: Develop strategies to increase dealer purchases, improve the “Kumustahan” process, and recommend sales and conversion strategies.
- Marketing & Campaign Management: Assist in SMS blast campaigns, including data preparation, scheduling, execution, and reporting.
- Strategic & Operational Initiatives: Support initiatives focused on sales, conversion, customer satisfaction, and operational improvement; create presentations and improvement programs.
- Data Analysis & Continuous Improvement: Analyze performance trends and customer data to identify opportunities, recommend data-driven improvements, and enhance overall team efficiency and results.
What Makes You A Great Fit:
- Minimum of 3 years in a contact center environment, including at least 1 year in
a supervisory or team lead role.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), data analytics, and
contact center tools.
- Proficient in contact center technologies, performance management systems, and data analytics.