Data Center Noc Engineer I (PASIG)

Job Description:

We are looking for a proactive and detail-oriented Data Center NOC (Network Operations

Center) Engineer to join our Command Center operations. This role is critical to the real-time

monitoring, incident escalation, and hands-on support of our data center infrastructure,

including power, cooling, environmental, and network systems.

The engineer will also contribute to data-driven analysis, support the development of

operational policies and procedures, and perform other assigned tasks as directed by

management. You will be a key enabler in maintaining the reliability, security, and efficiency

of mission-critical systems in a 24x7 environment.

Key Responsibilities:

Infrastructure Monitoring & Surveillance

• Continuously monitor facility and IT systems via BMS, DCIM, EMS, and NMS platforms.
• Track and log key metrics such as power usage, temperature, humidity, network traffic, and system health.
• Maintain detailed event logs, dashboards, and audit trails to support compliance and reporting.

Incident Management & Escalation

• Detect, validate, and log infrastructure or network anomalies.
• Perform basic diagnostic checks to verify alarm legitimacy.
• Escalate incidents promptly to Engineering, Network, or Vendor teams following SOPs and SLAs.
• Assist with post-incident investigations, timelines, and Root Cause Analysis (RCA) documentation.

Data Analysis & Insights

• Analyze operational data from monitoring systems to identify trends, anomalies, and performance bottlenecks.
• Generate reports and dashboards that inform capacity planning, energy efficiency, and system health.
• Provide recommendations to improve monitoring effectiveness, system reliability, and operational readiness.
• Collaborate with engineering teams to refine alarm thresholds, monitoring logic, and alert policies based on historical data.

Remote Hands Support

• Execute physical tasks under directions, including:
  • Power cycling equipment
  • Cable tracing, labeling, and organization
  • Visual inspections and validation of hardware conditions
• Perform simple logical actions (e.g., console resets) only when clearly instructed.
• Ensure all interventions are logged and compliant with audit requirements.

Rack & Capacity Management Support

• Maintain up-to-date rack layout documentation, power budgets, and port usage maps.
• Support cabling organization and structured layout in collaboration with Network teams.
• Identify and escalation capacity constraints or environmental risks (power, cooling, port utilization).

Reporting, Documentation & Policy Support

• Prepare shift turnover reports, highlighting incidents, alerts, and ongoing issues.
• Update incident and ticketing platforms with complete and timely information.
• Contribute to weekly/monthly Command Center performance and capacity reports.
• Assist in the development or revision of operational procedures, SOPs, and escalation workflows, under the guidance of superiors or compliance requirements.

Compliance, Safety & Standards

• Follow all SOPs, work instructions, and escalation paths based on ITIL or ISO frameworks.
• Ensure operations align with ISO 27001 (Information Security), ISO 20000 (Service Management), and TIA-942(Data Center Standards).
• Maintain strict adherence to safety, security, and access control policies.

Teamwork & Communication

• Work closely with Data Center Engineers, Network Engineers, Facilities, and Security teams.
• Ensure smooth shift handovers with thorough documentation and verbal updates.
• Support internal audits, testing drills, and compliance reviews as needed.
• Foster a disciplined, reliable, and collaborative NOC culture.

Other Duties

• Perform additional tasks and responsibilities as directed by superiors or management, including support for new tools, workflows, or special projects.

Qualifications:

Education:

• Bachelor’s Degree in IT, Computer Science, Electrical/Electronic Engineering OR
• Technical diploma with relevant industry certifications and experience.

Experience:

• Entry-Level: 1–2 years in NOC monitoring, data center operations, or IT support.
• Mid-Level: 3–5 years in mission-critical infrastructure monitoring, with escalation and analysis responsibilities.

Technical Skills:

• Familiar with enterprise monitoring tools (BMS, DCIM, EMS, NMS).
• Understanding of data center infrastructure (UPS, CRAC, PDUs) and basic networking (IP, cabling, ports).
• Hands-on knowledge of IT support or Remote Hands procedures.
• Comfortable using ticketing systems (e.g., ServiceNow, Remedy, Jira).
• Basic data analysis using Excel, dashboards, or monitoring exports.

Soft Skills:

• High attention to detail and operational discipline.
• Strong written and verbal communication for logs, coordination, and escalation.
• Calm and responsive during critical incidents or high-pressure situations.
• Flexible and adaptable to 24x7 rotating shift environments.
• Team player with a service-oriented mindset.

Preferred Certifications (Optional):

• ITIL Foundation
• CompTIA Network+ / A+
• Data Center Certified Professional (CDCP) or similar

What We Offer:

• Exposure to cutting-edge data center technologies and global standards
• High-impact role in a mission-critical operations environment
• Collaborative, structured, and process-driven work culture
• Opportunities to learn, grow, and influence operational excellence

(WORK LOCATION PASIG)