Data Engineer
Summary
Database support/presales engineer in Jakarta who resolves customer service requests, troubleshoots and optimizes database performance, and supports presales demos for database and data-visualization (CDC/enterprise) software. Core stack: Oracle/MySQL/PostgreSQL, Tableau/Qlik/PowerBI, Linux, ITIL.
We seek to employ the brightest and most forward-thinking talent.
We always welcome candidates with excellent technical skills in databases such as Oracle, MySQL and PostgreSQL or Enterprise Application such as Tableau (data visualization) or PAM.
We want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily.
We invite you to join us to stand out.
· Responsibilities
Presales
- Demonstrated ability to troubleshoot challenging technical issues
- Excellent client/ customer management skills in term of presales engagement
- Support TOR include creating and changing together with partners
- Good technical presentation skills.
Support
- To manage and resolve Service Requests logged by customers (internal and external) on database and CDC / Enterprise Software (data visualization) and contribute to proactive support activities according to product support strategy and model
- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
- Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
- Contributing to Knowledge Management content creation and maintenance
- Working with development on product improvement programs
· Desired Skills and Requirement
- Experience troubleshooting and optimizing database performance
- Strong experience with relational databases such as Oracle (or other DB) is required.
- Good to have experience on Tableau, Qlik or PowerBI.
- A fundamental understanding of IT service management and the ITIL business process
- Bachelor or higher in Computer Information Systems or equivalent experience in a related field
- Familiarity with Linux or other OS
- Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
- Ability to work with high-value customer administrators and developers
- Excellent time management skills
· Work Environment
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.
· Salary
Salary is negotiable and commensurate with relevant work experience.