Data Engineer Manager

Job Description

Manages applications business development and account management teams in building and maintaining strong, positive business partner relationships with the client(s) or potential clients.

Essential Job Functions

• Manages end‑to‑end service delivery, ensuring that account‑specific objectives for applications services are met on large accounts; develops account operational plans; reviews and resolves issues related to staffing, estimating, client concerns, and center operations. Creates alternative approaches for client needs as warranted.
• Ensures fiscal control by developing, monitoring, and adjusting medium‑to‑large account budgets and forecasts to achieve financial targets, including revenue, cost, margin, and operating income objectives. Recommends and implements changes or adjustments as appropriate.
• Maintains client relationships and satisfaction by meeting current and potential applications needs, ensuring contract compliance, developing long‑term application strategies, and monitoring and resolving client satisfaction survey results. Creates and implements alternative strategies as needed.
• Collaborates with account teams on applications business development growth strategies within existing accounts; formulates and executes designed business development plans to meet growth targets and increase revenue and market share while continuing to expand accounts. Leverages innovation and works with account management teams and service delivery resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
• Understands and leverages operating models to ensure that the appropriate, dedicated shared, on‑site, off‑site, offshore contractor, and company resources are available to meet client needs.
• Maintains expertise in client relationship management and applications outsourcing, understands applications development methodology, best practices, and principles, and collaborates with other team members. Uses appropriate practices and principles as warranted for client situations.
• Selects and hires employees, trains and evaluates them to enhance performance, development, and work product, addresses performance issues, and makes recommendations for personnel actions. Motivates and rewards employees, including providing salary increases, bonuses, and promotions within allocated budgets and company guidelines.
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget and recommends variances as necessary.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in computer science, management information systems, accounting, or related field preferred.
• Nine or more years of applications development experience.
• Five or more years of leadership or supervisory experience.
• Experience working with contracts, finance, and accounting.
• Experience working within the computer industry.
• Experience with company products and services.
• Experience with computer systems and their use.
• Experience with customer technology and support requirements.
• Experience with application development and maintenance best practices.
• Experience with generally accepted accounting principles and accounting software.

Other Qualifications

• Good leadership skills to coordinate, oversee, develop, and lead team members.
• Strong communication skills.
• Relationship‑building skills.
• Strong interpersonal and presentation skills for interacting with team members and clients.
• Strong analytical and problem‑solving skills.
• Strong organizational and time‑management skills.
• Ability to work independently and as part of a team.

Work Environment

Office environment.