Data Operations Specialist

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

The Data Operations team builds and maintains the data foundation that fuels revenue acceleration and customer experience. We ensure data is accurate, structured, enriched, and actionable, enabling downstream teams to engage prospects, support customers, and operate efficiently.

The Data Operations Specialist plays a hands-on role in executing the tactical components of data operations. This position is responsible for day-to-day acquisition, enrichment, validation, and cleansing of CRM data. The work will begin with manual execution of key processes and evolve to include ownership of emerging automation tools that streamline and scale these activities.

This role is ideal for someone who is detail-oriented, process-driven, and eager to support both foundational and evolving data operations capabilities.

What You'll Do:

• Execute daily and weekly workflows that bring new leads, contacts, and accounts into Salesforce from internal and external sources
• Verify incoming data for completeness and readiness, ensuring new records meet minimum viable data requirements before passing to downstream teams.
• Support manual import processes while contributing to future-state automation design.
• Append missing or incomplete fields using third-party tools and internal sources (e.g., job title, phone number, industry, employee count, department identifiers).
• Validate email addresses and phone numbers using tools such as NeverBounce or similar platforms to improve deliverability and outreach effectiveness.
• Conduct ongoing updates to maintain current and accurate contact and account information.
• Perform deduplication of leads, contacts, and accounts using defined logic and supported tools.
• Flag and quarantine records that do not meet required quality levels for additional review or enrichment.
• Support account hierarchy management to maintain clean parent-subsidiary relationships in the CRM.
• Monitor and prevent contact decay by identifying outdated or invalid information.
• Execute routine and ad hoc data cleansing, record updates, and quality checks to support strategic initiatives.
• Build and maintain reports and dashboards that provide visibility into data quality, pipeline health, enrichment progress, and operational performance.
• Participate in testing and rollout of automation initiatives that reduce manual work and increase data reliability.
• Other duties as assigned.