Data Scientist Specialist - Customer Service
Summary
Build and validate predictive models and ML experiments to generate insights that guide customer-service strategy and operational improvements.
JOB SUMMARY: Data Scientists drive strategic initiatives by performing advanced analytics, predictive modeling, and machine learning on complex internal and external datasets. They leverage advanced mathematics, statistics, and code-first tools to deliver high-impact, actionable insights. Unlike Data Analysts, Data Scientists focus on building and validating models, conducting experiments, and generating recommendations that directly inform business strategy and operational transformation. We a…