Deal Operations Manager - Canada, Europe

JOB SUMMARY

Storyblok is hiring a Deal Operations Manager to build the operating workflow for how deals are structured, reviewed, approved, executed, and handed off across quote-to-cash. The role supports Sales on deal construction and deal design strategy, coordinates Legal execution, partners with Finance on revenue recognition readiness, and turns pricing, packaging, and NPI decisions into field-ready operating process. Sitting within Revenue Operations, this role works across Sales, Sales Leadership, Finance, Legal, Deal Strategy, Systems, Order Management, Security, Customer Success, and Product / Packaging to make approval-ready deals faster and downstream defects lower.

ESSENTIAL JOB FUNCTIONS

1. Deal operations workflow and process

• Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling.
• Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs.
• Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths.

1. Deal construction and design strategy support

• Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests.
• Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions.
• Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting.

1. Legal execution and Finance revenue recognition readiness

• Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes.
• Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence.
• Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk.

1. Pricing, packaging, NPI, and DealHub CPQ rollout

• Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness.
• Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions.
• Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues.

1. Quote-to-cash quality, cadence, and continuous improvement

• Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records.
• Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements.
• Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction.

EDUCATION AND EXPERIENCE

• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience.
• 5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS.
• Hands-on experience with CPQ tooling (DealHub or comparable) and quote-to-cash / lead-to-cash processes.
• Demonstrated experience structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) and partnering with Sales on deal construction.
• Working knowledge of revenue recognition concepts, billing and order processes, and coordinating contract execution with Legal and Finance.
• Experience building scalable process, documentation, SLAs, and operating cadences (KPI reviews, defect logs, root-cause analysis).
• Strong analytical skills and comfort working in Salesforce and reporting tools.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

PROFESSIONAL COMPETENCIES

• Commercial acumen: structures sound deals that balance customer value, risk, and revenue / margin outcomes.
• Process design: builds clear, scalable workflows, SLAs, and escalation paths that scale beyond manual effort.
• Cross-functional coordination: aligns Sales, Legal, Finance, Systems, Order Management, and CS around complete deal packages.
• Attention to detail: enforces quote quality, approval readiness, and pre-signature checks to reduce downstream defects.
• Operating rigor: runs cadences with KPIs, defect logs, and root-cause reviews that drive measurable improvement.
• Influence without authority: guides Sales toward documented paths and sound commercial discipline.
• Communication: produces clear guidance, decision rules, and leadership-ready operating views.
• Continuous improvement and automation mindset: identifies automation / AI use cases that reduce cycle time and rework.