Dealer and Field Sales Training Lead
Posted Updated
Description
About the role
Watu is looking for a Dealer & Field Sales Training Lead to build the knowledge, skills and confidence of our dealership partners and field sales teams across South Africa.
You will prepare new dealership owners, managers and field officers to follow Watu’s sales process correctly from day one. This includes understanding our products, explaining them clearly to customers, completing each stage of the sale accurately and coordinating handoffs to other departments.
This is a practical, field-focused role. You will spend three days a week at dealer sites, observing customer interactions, coaching field officers and identifying what helps or prevents teams from performing well. You will turn these findings into targeted training, practical tools and recommendations for the Sales Manager and senior business development leadership.
Success means teams can apply what they learn: serve customers professionally, follow the correct process and complete sales with fewer avoidable errors and delays.
What you will do
Two days a week in the office and three days a week in the field, with regular travel to dealer sites across South Africa, including some weekends where required.
Watu is looking for a Dealer & Field Sales Training Lead to build the knowledge, skills and confidence of our dealership partners and field sales teams across South Africa.
You will prepare new dealership owners, managers and field officers to follow Watu’s sales process correctly from day one. This includes understanding our products, explaining them clearly to customers, completing each stage of the sale accurately and coordinating handoffs to other departments.
This is a practical, field-focused role. You will spend three days a week at dealer sites, observing customer interactions, coaching field officers and identifying what helps or prevents teams from performing well. You will turn these findings into targeted training, practical tools and recommendations for the Sales Manager and senior business development leadership.
Success means teams can apply what they learn: serve customers professionally, follow the correct process and complete sales with fewer avoidable errors and delays.
What you will do
- Deliver onboarding training to dealership owners, managers and field officers.
- Teach the sale from start to finish, including when and how to involve other departments.
- Spend three days a week in the field, observing how field officers sell and talk to customers.
- Turn your observations into recommendations for the Sales Manager and senior business development leadership.
- Design and update training content and job aids based on the gaps you find.
- Track training results and report on what is working.
- Proven experience in sales training, field-sales development or dealer and channel enablement. Experience in asset finance, device financing, microfinance or fintech is an advantage.
- Hands-on experience observing and coaching sales agents in the field.
- Strong facilitation skills, comfortable training groups in person and remotely.
- Ability to design practical training content.
- Working knowledge of Excel and PowerPoint.
- Fluency in English. Other South African languages used by dealers and field teams are a strong advantage.
- Willingness to travel regularly across South Africa.
- Clear, honest communication and the confidence to challenge poor performance respectfully.
Two days a week in the office and three days a week in the field, with regular travel to dealer sites across South Africa, including some weekends where required.