Debriefing Administrator with Italian

We are looking for a new Debriefing Administrator for our team in Bratislava!

Brief Job Description:

• Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet the Customer requirements for contracts, corrective actions, emergency calls, warranties, start ups
• Assure the execution of all the controls prescribed by I.T.C.
• Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area
• Control and constantly improve efficiency and productivity of CEs in the assigned area
• Cooperate with Service Sales teams to achieve sales objectives

Responsibilities:

• Process new orders for T&M on ERP system in well-timed manner
• Schedule Service Requests maximizing efficiency, productivity and product knowledge of Customer engineers.
• Raise purchase orders for material and subcontracted labor, following Company Policies
• Ensure total discipline in the use of the ERP system
• Answer phone calls from Customer to solve emergency cases
• Follow up the completion of jobs, escalate issues.
• Invoice Customers as soon as a job has been completed and close relevant Service requests ((or handover these to the resp. admin teams (this depends on MU process and process split)).
• Provide updates about any slippage, re-scheduling of orders and issues revenue projection/forecast related, timely escalate possible capacity issues or material shortage
• Ensure efficiency, productivity targets are met, and workload is fairly distributed
• Help to achieve relevant KPI targets (PM completion, First time fix, Customer Engineer productivity, Customer Engineer efficiency)
• As a User, comply with the Company’s ITC policy
• Transfer leads to the sales team

Qualifications:

Required/ Minimum Qualifications:

• School Background: secondary technical school or university degree
• Language skills: Native in MU local language (Italian); Good English
• Technical / Functional skills:
• Minimum 3 years working experience in customer service area
• Computer Literate: Office associated programs, ERP systems
• Able to manage people and coordinate/run projects, manage change and stress
• Well organized and able to work under pressure

The anticipated salary range for this role in the Bratislava locality is between 16 248€ to 20 310€ gross per year —salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Compensation ranges are determined based on objective, gender-neutral criteria including skills, experience, and job responsibilities. In addition to the salary listed above, a detailed overview of additional compensation, including bonuses and benefits, will be provided during the initial interview.

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