Delivery Customer Success Manager - Farmer

• Do you enjoy supporting sales teams and building strong, long-term relationships with customers?
• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
• Are you interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Assago, Italy | Work Arrangement: Hybrid (3 days per week) | Visa Requirements: EU citizenship or valid work permit required | Language Requirements: Professional fluency/professional in English and Italian, written and verbal

Role Introduction

As our new Customer Success Delivery Manager, you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes across a diverse client base.

Key Responsibilities

• Proven sales ability and experience in upselling and cross-selling.
• Analyze customer needs to define cross and up sell plans
• Provide licensing support in collaboration with cross-functional teams to address customer needs
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers