Delivery Manager
Summary
The Delivery Manager oversees operations teams, manages customer accounts, and handles resource planning and budgets. They are responsible for maintaining service levels, driving process improvements, and collaborating with senior management on operational strategy.
A Delivery Manager responsible for:
- managing delivery/operations teams
- managing customer accounts or service delivery
- planning manpower and resources
- managing KPIs and service levels
- handling operational escalation
- managing budgets/costs
- process improvement
- supervising supervisors/managers
- working with senior management on operational strategy