Dental Office Manager

Dental Office Manager
Affordable Dentures & Implants – East Houston
Location: 5805 East Sam Houston Parkway North, Suite F, Houston, TX 77049
JOB PURPOSE
The Office Manager is responsible for overseeing the day-to-day operations of the dental practice to ensure efficient workflows, a positive patient experience, and a productive, collaborative team environment. This role partners closely with the Doctor and dental team to support high-quality patient care, drive practice growth, achieve operational and financial goals, and ensure the overall success of the office.
ESSENTIAL FUNCTIONS

Office Operations: Oversee all front- and back-office operations, ensuring effective systems, processes, and protocols are established and maintained so the Doctor can focus on providing exceptional dental care.
Team Leadership and Development: Lead, motivate, and develop team members by fostering a positive workplace culture, encouraging accountability, and building strong professional relationships with the Doctor and dental team.
Scheduling and Productivity: Manage patient scheduling and staff workflows to maximize efficiency, support daily production goals, and ensure the office operates smoothly.
Practice Growth and Performance: Identify opportunities to improve office performance, enhance the patient experience, increase productivity, and drive practice growth. Monitor performance and implement strategies to achieve operational and revenue goals.
Employee and Patient Relations: Oversee employee relations, patient interactions, and performance management while promoting professionalism, teamwork, and excellent customer service.
Treatment Plan Coordination and Acceptance: Work closely with the Doctor and patients to support the completion of prescribed treatment plans. Identify and address barriers to treatment acceptance, communicate clinical questions to the Doctor, and help patients understand the importance and benefits of recommended care.
Financial Education and Patient Financing: Educate patients on applicable insurance benefits, payment arrangements, and available third-party financing options to help make recommended treatment more accessible and affordable.
Goal Achievement: Drive revenue and production results by effectively managing scheduling, staff productivity, treatment plan coordination, and patient follow-up.
Continuous Improvement: Proactively identify opportunities to strengthen office processes, improve team performance, and enhance overall practice efficiency.
Additional Responsibilities: Perform other duties as assigned to support the needs and objectives of the practice.

EDUCATIONAL REQUIREMENTS

High school diploma or equivalent required.

GENERAL KNOWLEDGE, SKILLS, AND ABILITIES

Strong leadership, interpersonal, management, and relationship-building skills.
Excellent written and verbal communication skills.
Familiarity with dental office operations, procedures, and terminology preferred.
Strong computer skills and the ability to learn and adapt to new software and technology.
Experience with marketing, patient engagement, and practice growth strategies.
Results-driven mindset with a strong sense of initiative, accountability, and an entrepreneurial approach to achieving goals.
Demonstrated ability to motivate teams, manage competing priorities, and maintain efficient office operations.
Proven success in treatment plan presentation, patient case acceptance, and closing strategies that contribute to increased production and practice growth preferred.