Department Manager

Open 44d

Ensuring the highest levels of customer service are provided by retail staff and ensuring they have the skills and support required for maximizing sales
Assisting the store manager in efficient and profitable operation of the store, in accordance with the company policies and procedures
End to end store responsibility in absence of store manager
Promote the loyalty program of the company for maximizing loyalty and repeat sales
Provide feedback to the store manager and area manager with regards to employees and products

Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss
Maintain knowledge of new products, trends, and fashion directives at all times in order to effectively respond to and anticipate customer needs
Ensure the retail staff has the skill to provide the highest levels of customer service for maximizing sales
Assist the store manager in implementation of operating procedures at the store as per the company standards
Ensure the brand and company’s policies and procedures are adhered to by all staff at all times
Regularly audit own store administration and resolve any issues
Manage the daily roster, leave, and grievances of the retail staff
Maintain the visual merchandising standards at the stores at all times as per set VM standards
Promote the Club Apparel Loyalty Program of the company for repeat sales
Provide feedback to the store manager and/or area manager with regards to the employees and products
Ensure awareness and vigilance at all times of security in the store without any negligence
Must be updated about the various brands of the group for suggestive selling to customers
End to end store responsibility in absence of store manager
Must be physically fit to stand for extended hours and perform heavy lifting

See also