Department Support Assistant

The Department Support Assistant coordinates clerical/record keeping and scheduling functions for Rehabilitation Services in our pediatric clinic. They serve as a resource for staff, patients, families, care givers, and other direct and indirect patient care providers. Service excellence, organization and attention to detail are important skills of the ideal candidate for this role. They will consistently utilize courtesy, tact and respect with our patients and their caregivers. Must effectively utilize office equipment and the Health System's scheduling system and electronic health record.

Organizes and conducts clerical/record keeping duties and patient registration and re-registration

Effectively and correctly schedules patient visits for the benefit of the patient/family and the team

Assures the customer always receives optimum service with courtesy, tact, and respect by assessing and prioritizing the needs and concerns of the patient and family on the telephone and in person

Provides clear and concise information to the patient regarding scheduling and record keeping and completes all appropriate documentation to maximize financial remuneration

Participates in the improvement of patient satisfaction, job specific processes or procedures

Actively participates in compliance with DNV standards, both departmentally and organization wide

Effectively uses fax machine, copier, computer and other office equipment

Organizes personal time requirements and demonstrates ability to establish priorities for maximum efficiency