Deputy Branch Manager
Posted Updated
Description
<div>Responsibilities/ </div><div>Job Description</div><div>Job Description:</div><div>The person will be responsible for smooth day to day operations of the cash </div><div>and non cash activity through active coordination and execution of the core </div><div>tasks i.e. teller activities, efficient cash management including handling of </div><div>cash vendor, cash offload & indent, Internal GL account reconciliation etc. </div><div>Effectively represent the Bank to all retail banking & prospective customers </div><div>while efficiently & effectively performing the Service role as outlined by the </div><div>Bank</div><div>Job Responsibilities: </div><div>Cash Management & Operations: </div><div>✓ Responsible for efficiently managing the cash operations (receipt & </div><div>payment) across the counter including ATM replenishment, doorstep & CMS </div><div>cash management and EOD cash balances.</div><div>✓ Responsible for effectively managing & keeping the overall cost of cash to </div><div>minimum.</div><div>✓ Well versed with the RBI regulations on counterfeit currency, note </div><div>exchange rules and management of soiled & mutilated notes, security </div><div>features of currency notes.</div><div>✓ Handle and monitor large volume of cash on daily basis</div><div>✓ Responsible for management, custody and issuance of secured stationary </div><div>including FCY stationary</div><div>✓ Well versed with clearing settlements, CTS processing, domestic & foreign </div><div>remittances & guidelines.</div><div>✓ Generate, review and responsible for various MIS reports as applicable </div><div>including BJR, Cash Transaction Report, Instrument Issued & Cancelled </div><div>Report, Suspense Monitoring, Large Transactions Report etc.</div><div>✓ Awareness of administrative regulation impacting cash & remittances. </div><div>Customer Service:</div><div>✓ To meet & exceed customer expectations with superior customer service.</div><div>✓ Responsible for handling & processing customer enquiries and </div><div>instructions within prescribed TATs, thus ensuring that the Bank’s delivery </div><div>standards in achieving total customer satisfaction are met.</div><div>Branch Administration:</div><div>✓ Ensure that there are Nil write –offs / P & L hits on account of operating </div><div>errors</div><div>✓ To diligently follow guidelines/process notes issued by the bank in respect </div><div>branch operations/teller function/clearing operations etc as the case may be.</div><div>✓ Support branch and other business units in preparation of any audit </div><div>related deliverables and attend to any audit findings and resolve them </div><div>immediately</div><div>✓ Act as an effective back up in the absence of peers handling other processes </div><div>within the same team</div><div>✓ Responsibility of voucher management including storage and offload to </div><div>vendor.</div><div>HR Practices:</div><div>✓ Recruit, define goals, motivate, coach & develop the reporting staff and </div><div>colleague </div><div>✓ Ensure timely escalation and constructive feedback on issues impacting </div><div>business and possible solutions to address the concerns</div><div>Qualifications, Experience & Skills:</div><div>Qualifications:</div><div>✓ Graduate/Post graduate from recognized university/premium business </div><div>schools</div><div>✓ AMFI/NCFM/IRDA certifications will be an added advantage</div><div>Experience: </div><div>✓ At least 5-6 years of overall experience in Teller Operations (Cash & NonCash transactions) with min. 2 year of experience as an authorizer & </div><div>custodian in a high transacting branch (in CA centric branch/business </div><div>catchments)</div><div>✓ Should have a prior experience of handling cash churn to the tune of Rs. </div><div>6-7 Cr per day at Bank branches</div><div>✓ Working experience with Currency Chest will be an added advantage</div><div>✓ Proficient in understanding operating system, transaction </div><div>sensitivity & operating & regulatory guideline</div><div>✓ Strong product and Core Banking System knowledge</div><div>Essential Competencies & Skills:</div><div>✓ Strong written and verbal communication skills in English, Hindi & one </div><div>local language </div><div>✓ Fairly good knowledge of RBI/FEMA/ICC/UCP rules as applicable </div><div>✓ Strong decision making, self-initiative and ability to address complex </div><div>client situations </div><div>✓ Conversant with MS Office</div><div>✓ Sensitive to issues of confidentially and compliance</div><div>✓ Solution driven, strong interpersonal skills, ability to work in teams, </div><div>flexibility to adapt to evolving business need</div>