Job Statement/Job Purpose:

• Own the production strategy and deliver annual, monthly and daily operating plans for SDC, with governance across Agglomeration and Packing interfaces.
• Provide visibility on safety and ensure full compliance with HIRA, OCP, FMEA, LOTO, work-permit, process-safety and incident-prevention requirements.
• Ensure product quality, food safety, hygiene and sanitation in line with GMP, HACCP, BRC&IFS, FSMS, QMS and EMS requirements.
• Lead production managers and shift teams through clear priorities, governance routines, performance reviews, capability building and succession planning.
• Set and govern critical process standards across extraction, concentration, spray drying and related operations to deliver stable quality and throughput.
• Partner with Engineering and Maintenance on asset reliability strategy, preventive maintenance, shutdown planning, critical spares and capacity-risk mitigation.
• Own production cost, yield, throughput, utility consumption, process loss, packing loss and productivity performance against ABP commitments.
• Ensure robust SAP governance, material reconciliation, inventory accuracy, production MIS, controls and timely month-end closure.
• Support NPD.
• Build and govern the production improvement portfolio covering PIT, Kaizen, Lean, cost optimisation, sustainability, water and energy reduction.
• Ensure audit and statutory readiness, effective management of change, closure of non-conformities and sustained compliance with corporate standards.

Customer Service

• Ensure production output meets agreed quantity, quality, blend, packaging and dispatch requirements.
• Coordinate with Planning, Quality, Maintenance, Packing, Stores, Purchase to resolve operational constraints quickly.
• Support investigation of internal and customer complaints, establish root causes and close corrective and preventive actions within timelines.
• Maintain product integrity and traceability from raw material and intermediate stages through finished goods handover.

Internal Processes

• Implement SOPs, production standards, control plans and daily management routines across assigned operations.
• Review operational KPIs covering safety, quality, output, yield, downtime, manpower, power, fuel, water and cost; initiate recovery actions for deviations.
• Coordinate production and maintenance windows, shutdown activities, trials and changeovers without compromising safety or customer commitments.
• Ensure audit readiness, timely closure of non-conformities and effective implementation of CAPA, MOC and risk-mitigation actions.

Innovation and Learning

• Drive statistical process control, data-based problem solving and sustained improvement of critical process parameters.
• Identify and implement automation, digitalization and visual-management opportunities that improve control, reporting and decision-making.
• Lead or support process trials, equipment upgrades, validation, commissioning and knowledge transfer across production teams.