Deputy Manager (Application Support & AI Automation) | $8K + AWS & Bonus
Summary
Deputy Manager overseeing end-to-end business application support in Singapore's West Region: L2 incident resolution, SLA compliance, upgrades/UAT and ITSM processes, plus building AI-powered chatbots and automated troubleshooting. Hands-on .NET and SQL are mandatory, along with ITIL Foundation certification. Pays SGD 6,000-8,000/month plus AWS and bonus.
Salary: $6,000 – $8,000 per month
About the role
Our client is seeking an experienced Deputy Manager, Application Support & Automation to oversee business application support, troubleshoot complex technical issues and drive AI-powered automation initiatives to improve IT service efficiency.
Key responsibilities
Manage end-to-end application support operations, ensuring system stability and SLA compliance.
Troubleshoot complex application issues using .NET, SQL and programming languages.
Lead L2 application support, incident resolution, system enhancements and vendor coordination.
Develop and implement AI-powered L1 support agents, chatbots and automated troubleshooting solutions.
Build and maintain knowledge bases, troubleshooting guides and automated resolution workflows.
Oversee application upgrades, UAT, security remediation and ITSM processes.
Monitor service performance, identify recurring issues and implement continuous improvements.
Collaborate with business stakeholders to drive AI adoption and support automation initiatives.
About you
Diploma/Degree in Information Technology, Computer Science or related disciplines.
Minimum 4 years of application support or IT service management experience, including 1 year in a leadership role.
Hands-on proficiency in .NET, SQL and programming (able to read, write and troubleshoot code) is mandatory.
Proven experience implementing support automation, AI chatbots or virtual agents.
Strong knowledge of ITSM platforms (ServiceNow, Jira, Freshservice) and ITIL processes.
ITIL Foundation certification is mandatory.
Experience in knowledge management, application troubleshooting and process improvement.