URGENT!! IT Support Engineer - M365 / Active Directory / West

Salary: $3,000 – $4,000 per month

• Perm / 5 days work week

• Attractive Remuneration Package

• With L1 support / Desktop Support experience are welcome

• Location: West

Responsibilities:

• Provide first-level technical support to client users through onsite visits, telephone, email and remote support tools.

• Install, configure and troubleshoot desktops, laptops, monitors, printers, mobile devices and common peripherals.

• Support Microsoft Windows, Microsoft 365 applications, email, web browsers and other standard business software.

• Perform basic user-account support, including password resets, account unlocks, access checks and new-user setup, according to approved procedures.

• Diagnose common PC performance, software, printing and connectivity problems and provide timely resolution.

• Provide basic network support, including checking LAN and Wi-Fi connectivity, IP settings, network cables, ports, switches, access points and internet access.

• Assist with PC deployment, replacement, software installation, patching, antivirus checks and data migration or backup as assigned.

• Log all incidents and service requests accurately, record actions taken and keep users informed of progress.

• Escalate unresolved, recurring or higher-risk issues to L2 engineers, systems engineers, network engineers or vendors with complete troubleshooting information.

• Maintain asset records, equipment checklists, support documentation and simple user guides.

• Follow client security, safety, change-control and data-protection procedures at all times.

Requirements:

• Diploma in Information Technology, Computer Engineering or a related discipline; relevant ITE Nitec or Higher Nitec qualifications may also be considered.

• Preferably 2 - 4 years of working experience in an IT helpdesk, desktop support, field support or similar end-user support role.

• Relevant certifications such as CompTIA A+, Microsoft Fundamentals, ITIL Foundation or equivalent are advantageous but not essential.

• Good knowledge of PC and laptop hardware, Windows desktop operating systems and common office applications.

• Basic understanding of TCP/IP, DHCP, DNS, LAN, Wi-Fi, network cabling, switches and access points.

• Basic experience with Microsoft 365, Outlook, user accounts and Active Directory is preferred.

• Familiarity with ticketing systems, remote-support tools, endpoint security or antivirus software is advantageous.

• Able to follow technical procedures, perform structured troubleshooting and document findings clearly.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref10(at)trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary

• Expected salary

• Notice period

• Reason for leaving

We regret only shortlisted candidates will be notified.

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